Refund Policy

We want the founding membership to feel like a safe, easy yes. This policy explains how refunds work for Chitti Agents (chittiagent.com).

Founding membership

Your founding membership is fully refundable at any time before we launch in your city, no questions asked. If we have not yet opened Chitti in your city, you can ask for a full refund and we will process it.

How to request a refund

Email hello@chittiagent.com from, or mentioning, the email address you used at checkout, and ask for a refund. That is all we need. You do not have to give a reason.

How refunds are processed

Payments are handled by our reseller Paddle.com, the Merchant of Record for all orders. Approved refunds are returned to your original payment method through Paddle, normally within 5 to 10 business days, depending on your bank or card provider.

After launch

Once Chitti is live in your city and your membership becomes an ongoing subscription, you can cancel at any time. On cancellation, your membership remains active until the end of the current billing period, and we will consider pro-rated refunds for unused time on a case-by-case, good-faith basis. Final post-launch subscription and refund terms will be published before launch and will always respect your rights under applicable consumer law.

Questions

Anything unclear? Email hello@chittiagent.com and we will help.